Yuma AI

Yuma is a customer service automation platform made for e-commerce brands. It connects with helpdesks such as Gorgias, Zendesk, and Gladly, and resolves tickets end-to-end by taking real actions across platforms. Brands only pay for tickets fully resolved by AI, and setup is handled by a dedicated account team at no extra cost.

No. Yuma requires zero engineering work to set up. A dedicated account manager configures your AI automations, writes your automation processes, and connects Yuma to your helpdesk and ecommerce tools. This is included at no extra cost.

Yes. Yuma offers a 30-day trial period where you can test the AI on live ecommerce customer service tickets with your real data. Deployment starts gradually at 5 to 10% of ticket volume so you can review quality before scaling.

Yuma plugs directly into your existing helpdesk and works alongside your team. When a ticket arrives, Yuma reads the message, identifies the customer's intent, and routes it to the right AI agent. Each agent follows your SOPs and brand voice, then takes real actions across Shopify, Recharge, Loop, and shipping carriers to resolve the ticket end-to-end.

Yuma ensures high accuracy by making sure each ticket passes through multiple quality control checks before reaching the customer. If any check flags uncertainty, Yuma escalates to a human agent instead of guessing. You can track accuracy, confidence scores, and error rates in real time through your dashboard.