ResponseCX

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AI Customer Service AI Agent AI Workflow Business Management AI Agent Ready API Available Cloud-based For Enterprise Freemium Multi-language Real-time Secure Data

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What is ResponseCX?

ResponseCX deploys write-access AI agents that cancel orders, process returns, update subscriptions, and issue refunds across Shopify, Recharge, Gorgias, and Stripe. Tickets are resolved end-to-end with audit trails and human escalation when judgment is needed. You only pay when the AI closes the ticket.

How to use ResponseCX?

Go to response.cx/onboarding to create your organization, choose Starter or Growth, complete billing, then continue to setup to connect channels, integrations, and guardrails. Create your first agent, add knowledge base content, connect a channel, invite your team, run a test conversation, and deploy workflow automation.

ResponseCX Core Features

Policy-Grounded Write Access

Domain AI agents with write access to Shopify, Recharge, Gorgias, and Stripe. Nightly self-improving. Audit-logged. Escalates cleanly with full context when a human should step in.

Omnichannel Support

Connect Shopify, Gorgias, email, SMS, Slack, and more. One platform for every customer touchpoint across email, chat, social, and voice.

Outcome-Based Pricing

An outcome is a customer interaction resolved end-to-end by AI without human escalation. If the AI did not close the ticket, you do not pay for it. No seats, no per-message fees.

Knowledge Base Ingestion

Automatically ingest your website, docs, and product catalog to give agents the context they need.

Custom Rules & Workflows

Define response rules, escalation triggers, and automated workflows that match your business logic.

Real-Time Analytics

Track satisfaction rates, response quality, agent performance, and channel metrics in real time.

ResponseCX Use Cases

Cancel an unshipped Shopify order and refund the card without human intervention

Pause or skip Recharge subscription shipments when a subscriber goes on vacation

Generate prepaid return labels and pre-authorize refunds for wrong-size exchanges

Handle WISMO, address changes, cancellations, and replacements with policy guardrails

Retain subscribers with churn-save logic, incentive offers, and billing guardrails

ResponseCX Frequently Asked Questions

We already have a chatbot (Gorgias Automate / AI Agent). How is this different?

Most helpdesk AI focuses on deflection or suggested replies. ResponseCX uses connected system context and controlled write access to complete work directly, such as cancellations, subscription changes, returns, and billing-safe escalations. The difference is resolution, not just response speed.

What if the AI hallucinates or makes a mistake?

ResponseCX is constrained by workflow guardrails, role-based controls, and audit logging. If a policy threshold is not met or the workflow lacks enough confidence, the system escalates to a human instead of forcing the action through.

Is this hard to set up? We don't have engineering resources.

Starter and Growth begin with a self-serve onboarding flow: create the organization, configure billing, and move directly into setup. From there, your team can connect channels, define guardrails, and invite teammates. Growth and Enterprise also include guided launch support for more complex operational workflows.

Will this replace my CX team?

No. It removes repetitive operational work so your CX team can focus on exceptions, high-value customers, and decisions that require judgment. The goal is better leverage, not a blind handoff away from humans.

How is ResponseCX priced?

ResponseCX uses outcome-based pricing. Starter is $2.50 per autonomous outcome with no platform fee and no charge due today. Growth is $5,000 per month plus $2.00 per outcome and is activated during checkout. Enterprise includes custom commercial terms, SSO, and procurement support.

What integrations do you support?

40+ out-of-the-box integrations including Shopify, Gorgias, Zendesk, Recharge, Loop, Happy Returns, AfterShip, Klaviyo, ShipStation, NetSuite, and more. MCP-powered bridges pull order, subscription, and loyalty context into every conversation in real-time.

ResponseCX Product Background & Official Links

ResponseCX Support Email & Customer service contact & Refund contact etc.

ResponseCX Support Email: dom@stateset.com

More Contact, visit the about us page(https://response.cx/docs)

ResponseCX Company Info

ResponseCX Company name: Stateset, Inc.

ResponseCX Developer Type: company

ResponseCX Company address: CA, US

More about ResponseCX, Please visit the about us page(https://response.cx/docs)

ResponseCX Pricing & Plans

Starter

Recurring

$2.50 /outcome

No platform fee
Pay-per-resolution pricing
1 channel (Email or Chat)
Standard integrations
Outcome analytics
Email support

Subscribe & upgrade now

Growth

Recurring

$2.00 /outcome + $5,000 /month

Lower per-outcome rate
Voice + Email + Chat + Social
All integrations (40+)
Outcome dashboards & Evals
Dedicated success manager
Priority launch & QBRs

Subscribe & upgrade now

Enterprise

contact

Contact sales

Lowest per-outcome rate
All channels & actions
SSO/SAML, roles & environments
Custom workflows & SLAs
Dedicated infrastructure
Bespoke outcome definitions

Subscribe & upgrade now

ResponseCX Tags

AI Agent Ready API Available Cloud-based For Enterprise Freemium Multi-language Real-time Secure Data Subscription Web App

Best Suited Occupations for ResponseCX

E-commerce Merchants Customer Support Teams Small Business Owners Executives & Decision Makers

What is ResponseCX?

How to use ResponseCX?

ResponseCX Core Features

Policy-Grounded Write Access

Domain AI agents with write access to Shopify, Recharge, Gorgias, and Stripe. Nightly self-improving. Audit-logged. Escalates cleanly with full context when a human should step in.

Omnichannel Support

Connect Shopify, Gorgias, email, SMS, Slack, and more. One platform for every customer touchpoint across email, chat, social, and voice.

Outcome-Based Pricing

An outcome is a customer interaction resolved end-to-end by AI without human escalation. If the AI did not close the ticket, you do not pay for it. No seats, no per-message fees.

Knowledge Base Ingestion

Automatically ingest your website, docs, and product catalog to give agents the context they need.

Custom Rules & Workflows

Define response rules, escalation triggers, and automated workflows that match your business logic.

Real-Time Analytics

Track satisfaction rates, response quality, agent performance, and channel metrics in real time.

ResponseCX Use Cases

Cancel an unshipped Shopify order and refund the card without human intervention

Pause or skip Recharge subscription shipments when a subscriber goes on vacation

Generate prepaid return labels and pre-authorize refunds for wrong-size exchanges

Handle WISMO, address changes, cancellations, and replacements with policy guardrails

Retain subscribers with churn-save logic, incentive offers, and billing guardrails

ResponseCX Frequently Asked Questions

We already have a chatbot (Gorgias Automate / AI Agent). How is this different?

What if the AI hallucinates or makes a mistake?

Is this hard to set up? We don't have engineering resources.

Will this replace my CX team?

How is ResponseCX priced?

What integrations do you support?

ResponseCX Product Background & Official Links

ResponseCX Support Email & Customer service contact & Refund contact etc.

ResponseCX Support Email: dom@stateset.com

More Contact, visit the about us page(https://response.cx/docs)

ResponseCX Company Info

ResponseCX Company name: Stateset, Inc.

ResponseCX Developer Type: company

ResponseCX Company address: CA, US

More about ResponseCX, Please visit the about us page(https://response.cx/docs)

ResponseCX Pricing

ResponseCX Pricing Link: https://response.cx/pricing

ResponseCX Twitter

ResponseCX Twitter Link: https://twitter.com/stateset

ResponseCX LinkedIn

ResponseCX LinkedIn Link: https://linkedin.com/company/stateset

ResponseCX GitHub

ResponseCX GitHub Link: https://github.com/stateset