What is eDesk?
eDesk Core Features
Helpdesk
One unified inbox for all your customer messages. Uses AI to group similar tickets, helping your team respond faster.
AI Agent
Automate up to 65% of customer support across every channel you sell on, all from a single mailbox, with next-generation AI-driven and rule-based automations.
AI Chatbot
Offer 24/7 real-time, automated support that converts browsers into customers, answering queries on products, orders and much more.
Pre-sales
Prioritize selling opportunities to turn support into a revenue driver, using a Pre-sales mailbox and Pre-sales dashboard.
Insights & Reporting
Real-time reporting to optimize support operations, with built-in reports covering key metrics for support, customers, products and sales.
Reviews & Feedback
Send smart selective review requests to happy customers and automate management of negative feedback to protect your reputation.
Knowledge Base
Reduce customer queries by up to 30% with knowledge base articles published on your website.
eDesk Use Cases
Answer 70%+ of customer queries instantly with eDesk's AI Chatbot (WaveSpa case study)
Centralize Amazon, eBay, Walmart and Shopify seller messages into one inbox with full order context
Reduce agent handling time by 54% with eDesk AI (Hey Pharma case study)
Cut support response times by 61% while new ticket volumes surge 24% (Sennheiser case study)
Automate review requests on Google, Trustpilot and marketplaces to improve seller ratings
eDesk Frequently Asked Questions
How does a free trial work?
Do I need a credit card to sign up for a free trial?
Are subscriptions monthly or annual? Can I upgrade or downgrade?
Can I get AI features on any plan?
How does AI Agent pricing work?
How does the eDesk Guarantee work?
eDesk Product Background & Official Links
eDesk Support Email & Customer service contact & Refund contact etc.
More Contact, visit the about us page(https://developers.edesk.com/)
eDesk Company Info
eDesk Company name: xSellco Limited
eDesk Developer Type: company
eDesk Company address: Dublin, IE
More about eDesk, Please visit the about us page(https://developers.edesk.com/)
eDesk Pricing
eDesk Pricing Link: https://www.edesk.com/pricing/
eDesk Youtube
eDesk Youtube Link: https://www.youtube.com/channel/UCUmMfrZ__PVsqksygGXvvQw
eDesk Twitter
eDesk Twitter Link: https://x.com/edesk
eDesk Facebook
eDesk Facebook Link: https://www.facebook.com/edeskhelpdesk
eDesk Instagram
eDesk Instagram Link: https://www.instagram.com/edeskhelpdesk
eDesk LinkedIn
eDesk LinkedIn Link: https://www.linkedin.com/company/edeskdotcom
eDesk Pricing & Plans
Essential
Recurring- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
- AI Agent included ($0.99 per outcome)
Growth
Recurring- Everything in Essential, plus 5 online stores / marketplaces
- Performance reporting
- CSAT surveys
- AI Agent included ($0.99 per outcome)
Professional
Recurring- Everything in Growth, plus 10 online stores / marketplaces
- Assisted onboarding / training
- 2 free read-only users
- AI Agent included ($0.99 per outcome)
Enterprise
contact- Everything in Professional, plus unlimited channels
- Dedicated account manager
- Multi-brand workflows
- AI Agent included ($0.99 per outcome)